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At Magellan we continually strive to deliver excellent service to our intermediary partners and we expect to provide the following service levels at least 90% of the time:

DIP Decisions: 24 hours from date of DIP Submission.
Initial Application Underwriter Assessment: 5 working days from validation of the last DIP checklist item.
Post: 3 days from date of receipt of post/uploaded document to the Hub.

Fully packaged applications are being prioritised, in particular those ready for offer.